Server

Job Details

Hours Vary

Location: Chapel Grille, 3000 Chapel View Blvd, Cranston, RI 02920

Reports to: General Manager

Objective

Servers are responsible for providing guests with a positive & memorable experience through excellent product knowledge, strong salesmanship skills, attention to detail, sharp personal appearance and a positive attitude.  The Server will be required to interact with guests and assist in their service within many contexts: celebrations, business meetings, small and large parties, etc.

Duties and Responsibilities

• Setup, breakdown and cleaning of all applicable areas.
• Stocking applicable supplies and equipment.
• Use ALOHA POS to enter all orders in an accurate and timely manner.
• Maintain awareness of guest’s alcohol consumption levels in accordance with established Alcohol Awareness Training Guidelines.
• Practice efficient and timely “cash out” and change transactions.
• Practice proper and safe food handling, personal hygiene, storage, receiving, stocking and rotating procedures.
• Communicate all guest allergies and/or aversions to management and kitchen.
• Develop and maintain positive and lasting guest relationships.

Qualifications

• Must be able to read, understand and communicate in English.
• Able to interact verbally in a professional manner with other BOH/FOH positions.
• Meets all Chapel Grille & Health Department standards for safe food handling and storage.
• Must have experience and knowledge of equipment, including but not limited to: Knives, POS Systems, Coffee and Tea Brewers, Espresso Machines, Ice Machines and Glass Washers.
• The ability to work quickly, cleanly and to consolidate work tickets is necessary.
• Flexible in performing other related tasks designated from the management.
• Speed, efficiency and mental strength are required for this fast paced restaurant.
• Requires experience as a Food Runner, Bartender or Server.

Physical Demands and Work Environment

• Works closely with other staff members, often in confined areas.
• Lifts and carries trays, boxes and product up to 50 lbs. from floor to above waist level, sometimes involving stairs.
• Stands or walks during the entire 8-10 hour shift.
• Hazards include, but are not limited to, cuts, burns, slips, trips and falls.
• Able to reach above head and stoop to put items on the floor or low shelves.
• Able to climb stairs and ladders.
• Able to work at approx. 36” table/stove and reach in approx. 36”.
• Must reach (6’ to overhead), bend, stoop and wipe.
• Must wear shoes with non-slip soles.

Standards of Performance

• Performs job at a continuously high pace, under pressure, while maintaining quality and efficiency standards.
• Explains and markets all menu items with superb product knowledge and sincerity.
• Upsells appetizers, desserts, and drinks to enhance the guests’ dining experience and generate additional revenue.
• Manages flow of orders entered into the POS to prevent order backlogs in the kitchen.
• Enters orders into the POS accurately to avoid mistakes and confusion in the kitchen.
• Ensures all allergies are noted clearly on the kitchen tickets and verifies food is prepared accordingly prior to serving to guests.
• Processes all cash, credit card and gift certificate transactions in an efficient and accurate manner.
• Manages flow of service to each table to address guests’ needs and deliver an exceptional dining experience (i.e.: drink service, taking orders, food delivery, accuracy of orders, etc.)
• Marks table appropriately prior to each course and ensures dishes for completed courses are cleared promptly.

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