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Food Runner

Job Details

Hours Vary

Location: Chapel Grille, 3000 Chapel View Blvd, Cranston, RI 02920

Reports to: General Manager and Assistant General Manager

Objective

Food Runners are responsible for providing guests with a positive and memorable experience through timely and accurate product delivery, attention to detail, professional appearance and a positive attitude.  The Food Runner will be required to interact with guests and assist in delivering product within many contexts: celebrations, business meetings, small and large parties, etc.

Duties and Responsibilities

  • Setup, breakdown & cleaning of all applicable areas.
  • Stocking applicable supplies.
  • Practice proper and safe food handling, personal hygiene, storage, receiving, stocking and rotating procedures.
  • Communicate all guest allergies and/or aversions to management and kitchen.
  • Develop and maintain positive & lasting guest relationships.

Qualifications

  • Must be able to read, understand and communicate in English.
  • Able to interact verbally in a professional manner with guests and other BOH/FOH positions.
  • Meets all Chapel Grille & Health Department standards for safe food handling and storage.
  • Must have experience & knowledge of equipment, including but not limited to: Knives, POS Systems, Coffee and Tea Brewers, Espresso Machines, Ice Machines and Glass Washers.
  • Flexible in performing other related tasks designated from the management.
  • Speed, efficiency and mental strength are required for this fast paced restaurant.
  • Requires experience as a Busser, Food Runner, Bartender or Server.

Physical Demands and Work Environment

  • Works closely with other staff members, often in confined areas.
  • Lifts and carries food trays, boxes and product up to 50 lbs. from floor to above waist level, occasionally involving stairs.
  • Stands or walks during the entire 8-10 hour shift.
  • Hazards include, but are not limited to, cuts, burns, slips, trips and falls.
  • Able to reach above head and stoop to put items on the floor or low shelves.
  • Able to climb stairs and ladders.
  • Able to work at approx. 36” counter/table and reach in approx. 36”.
  • Must reach (6’ to overhead), bend, stoop and wipe.
  • Must wear non-slip shoes.

Standards of Performance

  • Performs job at a continuously high pace, under pressure, while maintaining quality and efficiency standards.
  • Delivers food to the correct table in a timely fashion and serves it in the correct order and manner following Chapel Grille’s steps of service.
  • Handles guest requests with professionalism and attention to detail, directing concerns or issues to the server or manager when necessary.
  • Refers challenging situations to Management promptly.
  • Prepares food expediting area with sufficient quantity of plates, plate covers, trays, and any tools and equipment needed prior to each service (“mise en place”).
  • Maintains cleanliness and order of expediting area and side work areas.
  • Practices proper and safe food handling, storage, receiving, stocking and rotating procedures.
  • Notifies Manager when replenishment is needed of product or equipment necessary in the daily operation of the restaurant with enough lead time to avoid stockouts.

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